Faq's

I don't want to pay by credit card, what other payment options do you have?

We offer five different payments options, please refer to click here for further information.

How can I track my order once it's been shipped?

Standard Australia Post unfortunately doesn't offer insurance or a track able system. However, if you do select the express postage then you can track your item during the shipping period.

What happens once I receive my products and I decide I don't want them?

If you are not happy with your product for any reason, Claires Cosmetics is happy to exchange it or provide you with a credit on your customer account, providing the product is returned to us in its original condition, undamaged and unopened, including the outer packaging. The customer will pay all freight charges and must contact Claires Cosmetics within 14 days of receiving the product.

Claires Cosmetics takes no responsibility for products lost whilst in transit.

If there is a product I like but, Claire's Cosmetics doesn't stock it, can I make a suggestion?

Of course you can, it's important that we know what our customers like using and getting feedback on new products is always great for us to continue offering a fantastic service.

What happens if my order hasn't arrived in the expected delivery time?

Once you have submitted your order and we have received payment an email will be sent to you, informing you of your order and dispatch. Shipping time is calculated once the item has been dispatched not when you have placed the order.

• Your local post office
• If posted to work, check with your team mates
• Check your order, to confirm which address you placed on your order
• Checked your tracking number with Australia Post if you selected Express Post
• If all else fails send us an email and we can check out what has happened.

What happens if you don't have the product I ordered in stock?

Whilst we do try to carry ample stock of each product, from time to time we do run out or are delayed by a back order from our suppliers. If there is ever an item not in stock, we will email you as soon as possible to inform you, and of expected arrival of your product and dispatch.

Will my personal details and credit card be kept private?

Your personal and credit card details are encryption to protect your data at your browser. When proceeding to our secure checkout you will notice the little padlock at the bottom of your browser and in the url you will see https, which means you are on a secure connection. For more information please visit our security page.

Are your products authentic and genuine?

All products are genuine and we guarantee the authenticity of all our products, we buy direct form the suppliers of these brands.

What do I do if my parcel gets lost?

We offer many shipping options, with or without insurance. If you didn't chose Insurance with your order. Then we are unable to track the item for you and also unable to offer any refunds or replacements when lost in the post nationally or internationally.